PRIVATE SECTOR

Clients include many of the largest multinational corporations in the world with headquarters in Europe, Asia, and North and South America. Our industry experience includes energy, electronics, transportation, computer technology, food processing, consumer products, banking and health care. Two recent examples:

Multinational Food Processing Company

This $500-million unit of a $20-billion international corporation had never made a profit and was ranked in the bottom 15% of the company’s business units. The challenge: an executive team working in silos, a paternalistic culture in a stable marketplace, and an organization with very large and entrenched competition. In less than one year, the unit’s performance achieved 15% profitability and ranked in the top 15% of the company’s business units. More importantly, the executive team brought about an unprecedented transformation of the organization’s culture as reflected in both short-term performance and long-term commitments. Leadership development has exceeded all expectations and encompassed management at all levels of the organization. In the second year of our work, the team undertook a complete reorganization based on transformational principles of committed communication, networked coordination and coaching.

Multinational Retail Products Company

This 95-year-old international company, whose products are sold in more than 100 countries in North and South America, Europe, Africa and Asia, recognized the virtual impossibility of predicting what will happen in tomorrow’s business environment. This client engagement initially focused on cost reduction efforts, with individuals learning and applying our breakthrough methodology. After the first few months, the priority became a more strategic focus on shifting the organizational culture from one based on control and prediction toward one based on commitment and empowerment. The executive team has committed to creating an environment in which authentic communication and commitment to a larger vision will allow the company’s people to change, reinvent and quickly reconfigure their work on a sustainable basis. Several breakthrough projects are currently underway that are designed to achieve unprecedented business results while developing this ‘coaching culture’. 

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Canadian Center for Management Development
The Center is the in-house executive training arm of the Canadian Federal government. There are some 3,500 executives in the public service. Over 1,000 executives have completed the five-day Coaching For Breakthroughs course led by Paracomm. In addition, 100 executives have completed the year-long Mastery of Coaching course.

Canada Customs and Revenue Agency
Like many organizations, this agency was facing major turnover due to retirement. A 10-month program of course work including related projects was designed and offered to promote culture change and enhance knowledge retention.

Department of Justice
This program consisted of a number of short courses offered to staff throughout the department. The focus was culture change to move staff from being victims of their circumstances caught in the drift to being responsible for the circumstances.

Taskforce on An Inclusive Public Service
This taskforce sought to create a new conversation about the role of minorities in the federal public service. Through a program that created change agents, the people in the minority groups took responsibility for the system and ceased to be victims of it. Over 3,000 people signed pledges to an Inclusive Public Service.

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